We ship via Royal Mail 1st class service
UK - £3.99
Europe - £6.99
International - £9.99
UK / EUROPE - When you spend over £40
REST OF WORLD - When you spend over £60
DISPATCH TIMES & CANCELLATIONS
We're serious about reducing waste and our effect on the environment so we make everything to order. This means our dispatch times can be anywhere from 1-5 business days we're sure you'll agree that this is worth while wait if it means taking better care of our planet! To read more about our footprint click here. Please note because of this we cannot make changes to orders once they have been placed as it will have gone into production, however you can return any item for a full refund or exchange within 28 of receipt. To view our full returns policy by clicking the returns tab above.
Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur due to third party issues. If you are still to receive an item after the estimated delivery date please be patient and give it a few of days and your order will be there before you know it.
You've given it a few of days and the situation remains so just follow these steps:
1 - Check the delivery address on the order.
2- Check that you have not been left a calling card from the mail company through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.
3- Give us an email and we will do our best to solve the situation.
International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.
TAXES AND DUTIES
Please be advised that customs charges and/or import duties are determined by the customs office of the recipient destination and where applicable, may be levied once the parcel arrives at the destination country. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Metalthreadz. For further details of charges, please contact your local customs office. Please note, in rare occasions custom agents may delay delivery of some packages.
All prices listed on our site are in British Pounds, and charged in British Pounds.The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
SHIPPING POLICY AND TERMS
By placing an order at Metalthreadz you agree to be bound by these shipping terms and are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Metalthreadz. This also applies to any shipments that are refused by you at delivery.